KLCC INFORMATION
Policies & Procedures
Clear information about how we manage your care, information and experience at the clinic.
Our approach
King’s Lynn Chiropractic Clinic aims to provide care that is professional, respectful, confidential and centred around the individual. Our policies support consistent standards across our clinical, reception and administrative work.
Privacy & records
We handle personal and health information carefully and in accordance with our data-protection responsibilities. Our Data Privacy Notice explains what information we collect, why we use it and your rights.
Consent & clinical care
Your practitioner should explain relevant assessment findings, proposed treatment options and reasonable alternatives so you can make informed decisions. You can ask questions or withdraw consent at any point.
Feedback & concerns
If something has not met your expectations, we want to know. Please contact the clinic so we can understand the issue and explain the appropriate next steps.
Complaints procedure
If you have a concern about your care or experience at the clinic, our published complaints procedure explains how to raise it and what you can expect from us.
Public policies & patient information
The key policies and information available to patients and website visitors.
Privacy Notice
How we collect, use, retain and protect personal and health information.
Cookie Policy
How cookies and similar technologies may be used on our website.
Patient Information
Consent, chaperones, safeguarding, accessibility and your rights.
Complaints Procedure
How to raise a concern or make a formal complaint.
Website & Booking Terms
Website use, appointment bookings, fees, deposits and cancellations.
Fees & Cancellations
Current appointment fees, deposits and missed-appointment charges.
Other clinic policies
The clinic maintains policies and procedures covering areas such as safeguarding, complaints, confidentiality, record keeping, health and safety, equality and professional conduct. Where a policy is not published online, a copy or further information can be requested from the clinic.
Clinical practitioners also work within the standards and professional requirements applicable to their own regulated profession or professional body.
Need a policy or have a question?
Contact the clinic and our team will help you with the information you need.